Choosing a contractor for you HVAC service can be overwhelming when it comes to all of the choices for Heating Service in Raleigh and the surrounding area. From furnace installation, to heating tune ups, or even an HVAC emergency service need, you need to know who you can trust to provide you with the best customer service, price and equipment.
Customer reviews should be a large part of your decision.Who better to provide real life information about a potential contractor thanyour neighbors and current HVAC service customers? When reading contractorreviews please look for the following:
- ThirdParty Collected Reviews: These are reviews that collected by an independent company, not the HVAC contractor themselves. RS Mechanical provides a space onour website through Customer Lobby, a third party, to ensure that all of our reviews are from real customers, just like you. (I want this linked)
- Reviewsposted by the customer directly: There are other sites you can find REAL reviews such as Google Reviews and Angies List. (I want these linked)
- Know whoposted it: Be leary of reviews posted just as text on a contractor’s website,although many may be legitimate, it’s possible they have been created and posted by the staff to the site.
- Negative Reviews: Seemingly negative reviews are a Good sign! Not all the reviews should be perfect. Ask the customer service rep or service manager how they responded to and handled situations that were not ideal. Just like in your job or personal life things don’t always go as planned. What’s more important is the outcome and response you can expect in in occasional less than ideal circumstances.
Lastly, pass it along! Make sure to provide a review of the HVAC service that you received. This not only helps your neighbors and community to make informed decisions, but also helps our staff in making future decisions. Don’t forget, RS Mechanical offers a Gift Card for all reviews posted!
Contact us R & S Mechanical heating and air conditioning specialist today to learn just how affordable it is to properly maintain your heating system.