Thank you for visiting R & S Mechanical website. We are committed to protecting your personal information and your right to privacy. Please read our privacy policy carefully so you have a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website. For any questions regarding our policy, please visit our contact us page.

Our website address is:

What Personal Data We Collect and Why We Collect it

“Personal data” or “personal information” is information that can be used to identify, locate, or contact an individual. We collect the following personal data:

Contact Information: Contact information is given voluntarily when expressing an interest in our services, and allows R & S Mechanical to communicate with you. This includes, but is not limited to, your name, email address, phone number, company name, postal address, payment information, and any other information you give us to help us with your experience or to complete a transaction with R & S Mechanical.

Transaction Information: R & S Mechanical automatically collects and records certain information when you visit our site, like your IP address, browser type, information about your device, data and cookies about the pages you have visited, and interactions with our site. We use Google Analytics, a third party tracking tool. For more information on Google Analytic’s privacy visit this link: We use this data to understand how people interact and use our site, and to improve and promote our services that we offer. We may also use the information we collect to serve you with more relevant advertisements through third parties such as Google (known as “remarketing” or “retargeting”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

Posted Information: When visitors leave comments on the site we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Furthermore, any comments on the website are publicly displayed and will be seen by other users on the site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Cookies

We use cookies to decipher you from other users on our website and to help provide you with a good experience. We also use cookies to show you personalized advertising. You may adjust your browser settings to disable cookies, however your site experience may not function properly.

How We Use Personal Information

We may use your personal data to enhance your user experience on our website, better understand you and your needs, and help us improve our existing website content to better meet the needs of what you are looking for. Some of the ways we use your personal data are to:

  • Contact you via phone or email;
  • Complete and track transactions;
  • Provide our services to you;
  • Authenticate users;
  • Personalize user experience;
  • Improve R & S Mechanical website;
  • To send periodic emails;
  • To send our newsletter;
  • Connect with you on social media platforms;
  • To run ads;
  • Provide you with additional relevant information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Why and Who We Share Your Data With

R & S Mechanical will disclose your personal data when:

  • We work with other companies and service providers, for example, to handle billing disputes and collections, to analyze and manage data, send out emails, and website hosting. Service providers include but is not limited to HubSpot and Hotjar.
    If we need to comply with a legal or regulatory obligation such as, suspected fraud, prevent physical harm, or other illegal activities we will disclose such information.
  • We do not control the practices of third parties. The use of your personal data by third parties that you access through our site are governed by such parties privacy policies. We encourage you to be vigilant and ask questions before disclosing your personal data with others.

How Long We Retain Your Data

We will only retain your personal data for as long as necessary to fill certain obligations such as, legal, accounting, or reporting purposes. When determining the appropriate retention time of your personal information, we consider the type and volume of information, the sensitivity and potential risks, and the relevancy of the data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How We Protect Your Data

Our website is monitored regularly for malware, vulnerabilities, and security breaches, in order to make our site as safe as possible for you. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Whilst we strive to protect your personal data, no method of storing data electronically or on the internet is 100% secure, so we cannot guarantee absolute security.


By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (919) 302-8956 or via mail Attn: Privacy Officer, 317-A US Highway 70 East, Garner, NC 27529.

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Emergency Services

We offer 24/7 Services for our customers.


Professional Staff

Clean Cut Uniformed & NATE Certified Technicians.


Licensed, Bonded & Insured

100% Satisfaction Guaranteed.


FREE On-Site Estimates

0% Interest Financing Available

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I have always been pleased with their service. They are quick to respond, even on weekends. I would definitely recommend them.

Gail S.

I had R&S come out to my house for the second time in the last couple of years to fix an issue with our heating system. they were able to show up quickly and promptly and fix the issue the same day. The folks I have dealt with at R&S have all been very friendly and helpful in explaining the two issues with our heater thus far. We've had very good experiences and would definitely recommend to other homeowners.

Sean H.

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R & S Mechanical, Inc.
317-A US Highway 70 East
Garner, NC 27529


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