Duties of a Customer Service Representative

• Fulfill Customer needs to ensure full customer satisfaction
• Process Service Requests
• Proven Track Record in Customer Service
• Ability to build trust and demonstrate Empathy
• Adapt well with fast-paced, goal-driven environment
• Provide personable and outgoing customer service
• Answer incoming phone calls from customers and internal departments
• Make outbound calls to book and confirm upcoming or past appointments
• Adhere to company’s plan for resolving customer complaints quickly and favorably
• Be professional and establish customer rapport, encouraging repeat business
• Provide fast and friendly customer service for internal and external interactions
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Manage or assist in management of client maintenance agreements
• Contact clients to discuss current and future specials or offers
• Write social media or blog posts in regards to the services offered
• Provide clear and accurate information to customers regarding products and services
• Thoroughly and efficiently gather customer information and fulfill customer needs

Job Requirements of a Customer Service Representative

• High school diploma or equivalent
• 2-5 years of customer service experience
• Knowledge of standard procedures in mechanical services preferred
• Familiarity with internet and social media trends preferred

Why Should You Apply?

• Great pay
• Work-life Balance
• Excellent benefits
• 401K with company match
• Paid vacation
• Family/team work environment