Now Hiring for Customer Service Representative

Duties of a Customer Service Representative

  • Fulfill Customer needs to ensure full customer satisfaction
  • Process Service Requests
  • Proven Track Record in Customer Service
  • Ability to build trust and demonstrate Empathy
  • Adapt well with fast-paced, goal-driven environment
  • Provide personable and outgoing customer service
  • Answer incoming phone calls from customers and internal departments
  • Make outbound calls to book and confirm upcoming or past appointments
  • Adhere to company’s plan for resolving customer complaints quickly and favorably
  • Be professional and establish customer rapport, encouraging repeat business
  • Provide fast and friendly customer service for internal and external interactions
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management
  • Manage or assist in management of client maintenance agreements
  • Contact clients to discuss current and future specials or offers
  • Write social media or blog posts in regards to the services offered
  • Provide clear and accurate information to customers regarding products and services
  • Thoroughly and efficiently gather customer information and fulfill customer needs

Job Requirements of a Customer Service Representative

  • High school diploma or equivalent
  • 2-5 years of customer service experience
  • Knowledge of standard procedures in mechanical services preferred
  • Familiarity with internet and social media trends preferred

Why Should You Apply?

  • Great pay
  • Work-life Balance
  • Excellent benefits
  • 401K with company match
  • Paid vacation
  • Family/team work environment

The HVAC Experts

Why our customers choose us

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Emergency Services

We offer 24/7 Services for our customers.

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Professional Staff

Clean Cut Uniformed & NATE Certified Technicians.

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Licensed, Bonded & Insured

100% Satisfaction Guaranteed.

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FREE On-Site Estimates

0% Interest Financing Available.

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Emergency Services

We offer 24/7 Services for our customers.

?

Professional Staff

Clean Cut Uniformed & NATE Certified Technicians.

?

Licensed, Bonded & Insured

100% Satisfaction Guaranteed.

?

FREE On-Site Estimates

0% Interest Financing Available

Our happy customers

We’re Proud of our Reviews!

Google Reviews

Facebook Reviews

I have always been pleased with their service. They are quick to respond, even on weekends. I would definitely recommend them.

Gail S.

I had R&S come out to my house for the second time in the last couple of years to fix an issue with our heating system. they were able to show up quickly and promptly and fix the issue the same day. The folks I have dealt with at R&S have all been very friendly and helpful in explaining the two issues with our heater thus far. We’ve had very good experiences and would definitely recommend to other homeowners.

Sean H.

Get in touch

Contact Us

Address

R & S Mechanical, Inc.
317-A US Highway 70 East
Garner, NC 27529

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Call us

919.302.8956